1. How long will I receive my order?
In the absence of special circumstances, we aim to deliver
within the time-frame indicated below but as there are many things we may not
be able to control between warehouse and destination, we are not able to
guarantee any firm delivery dates upon order. To the extent permitted by law,
we shall not be liable to you for any losses, liabilities, costs, damages,
charges or expenses arising out from late delivery.
Location |
Delivery
Time Frame |
Singapore |
5 – 7 working
days |
Remark: There
is no delivery on weekends or during Malaysia and Singapore public holidays. |
2. How to track my order?
You can track your order status by visiting the My Orders page. You'll receive three separate email notifications:
1. When your
order is confirmed,
2. When your
order is shipped, and
3. When your
order is delivered.
3. How much is the delivery fee?
The delivery fee is a flat rate of $10, applicable to any
order amount, parcel size, or weight.
4. Can I change my delivery address?
Once the order is confirmed, no changes are allowed. Our
systems are automated, and any changes may cause delays in order preparation.
We strongly recommend reviewing your order details and delivery address
carefully before proceeding to checkout. If you need to change the delivery
address, please contact our Customer Service via WhatsApp at +60 111 328 0243 or email [email protected] immediately. No changes can be made if the order has already been
shipped.
If the provided delivery address is incorrect and causes the
delivery to fail, Sa Sa Singapore (SA SA COSMETIC CO. (S) PTE LTD) will not be
liable for any loss, replacement, or refund.
5. What if I am away and not available to receive my
order?
If you are unavailable to receive the order, and our
shipping partner makes several unsuccessful delivery attempts, your package
will be returned to the nearest Sa Sa store for self-collection. If you would
like to arrange a redelivery, you will be responsible for the additional
shipping fee. For further assistance, please contact our Customer Service via
WhatsApp at +60 111 328 0243 or email [email protected].