This
Exchange or Refund policy is only applicable to purchases made on Sa Sa
Singapore Official Website.
Please
examine the goods immediately upon collection or delivery for any deficiencies
or damages. Do not accept the parcel if the seal has been cut or opened. If you
receive a damaged parcel, report it to our Customer Service within 24 hours via
WhatsApp at +60 111 328 0243 or email [email protected], and provide
pictures as proof for further assistance.
EXCHANGE
1. An
exchange of a product can only be arranged for the following reasons:
a. The
product delivered is damaged or defective;
b. The
product is within 6 months of the expiry date or has expired (except for
products clearly marked as short expiry date items or under clearance sales);
c. The
product received is different from the product ordered.
For
an exchange, the product must be in its original condition (unused and
unmarked), with the original quantity and packaging as first delivered to you,
along with proof of purchase.
·
For reason (a), the product must be unused and
returned in its original condition.
·
For reasons (b) and (c), the product must be
sealed, unopened, with the plastic intact, and unused.
2. Exchanges
are only allowed for the same item, meaning the same variant and product code.
If the same item is not available, you may proceed to return the item for a
refund .
a. Products
purchased as part of a bundle set or multi-item pack (e.g., 2nd@50%, Buy One
Get One Free, Purchase-with-Purchase, etc.) must be exchanged as a whole set.
b. Individual
products within a bundle set or multi-item pack cannot be exchanged.
3. For
home delivery orders, exchanges can be made at any of your nearest Sa Sa stores.
We do not accept product returns or exchanges processed through courier
delivery services. If you are unable to visit the store and need to arrange a
delivery service for the return or exchange, please note that the delivery fee
will be borne by you.
4. To
return a product for exchange, you must provide Order Confirmation Email (either
on mobile or in print) as proof of purchase. Failure to provide proof of purchase may
result in Sa Sa Cosmetic Co. (S) Pte Ltd being unable to process the exchange
request.
5. If you receive any items in the conditions stated above and
wish to exchange them, you must notify Customer Service via WhatsApp at +60 111 328 0243 or email [email protected]
within 14 days of receiving the goods. Please do not return the product(s) to
Sa Sa stores before notifying the Customer Service Team or before proper arrangements.
Please allow up to 3 working days for your inquiry to be processed.
REFUND
1. Refund
of order can only be arranged under the following reasons:
a. The
product delivered is in damaged or defective;
b. The product is within 6 months of
the expiry date or has expired (except for products clearly marked as short
expiry date items or under clearance sales);
c. The
product received is different from the product ordered.
d.
Refund requests will not be accepted if made more than 14 days after receiving
the order.
For a
refund, the product must be in its original condition (unused and unmarked),
with the original quantity and packaging as first delivered to you, along with
proof of purchase.
·
For reason (a), the product must be unused and
returned in its original condition.
·
For reasons (b) and (c), the product must be
sealed, unopened, with the plastic intact, and unused.
Failure
to provide proof of purchase may result in Sa Sa Cosmetic Co. (S) Pte Ltd
reserving the right to reject the refund request.
2.
No cash refunds will be provided at the store cashier. Refunds will be
processed via the same mode of payment used for the purchase. If the payment
was made with a debit or credit card, the refund will be issued to the same
debit or credit card within 30 working days from the product return date.
3. Administration
fee will vary based on the following conditions:
a. Refund Requests made on the same day of the order:
·
You are entitled to a full refund on the same
day of your order, without incurring any administrative fees. This condition
may vary depending on the processing or delivery status of the order.
b. Refund Requests made on the next day or later:
·
If you make a refund request on the next day after
placing your order or later, a $3 administrative fee will be charged. Approval
of the refund request is subject to the order's processing and delivery status.
c. Refunds After Order Processing:
·
Once the order has entered the parcel packing
stage, a $3 administrative fee will be charged. The return and refund process
will then follow the guidelines outlined at point (1).
d. Non-Refundable Administrative Fee:
·
Please note that the administrative fee charged
per order is non-refundable, even if the purchased items are eligible for a
refund.
4. The administrative
fee covers processing, handling, and related costs.
5.
Refunds will apply only to the item(s)
purchase price and shipping fee, excluding the administrative fee.
6.
To return a product for refund, you must provide Order Confirmation Email
(either on mobile or in print) as proof of purchase. Failure to provide proof of purchase may
result in Sa Sa Cosmetic Co. (S) Pte Ltd being unable to process the refund
request.
7. If you wish to return a product for refund, you must
notify Customer Service via WhatsApp at +60 111 328 0243 or email [email protected]
within 14 days of receiving the goods. Please do not return the product(s) to
Sa Sa stores before notifying the Customer Service Team or before proper arrangements.
Please allow up to 3 working days for your inquiry to be processed.
8. For Sa Sa Singapore P!NK and VIP!NK Members, in the
event of a refund, all member points collected for the purchase of the refunded
goods will be deducted from your member account. You can check your member
points balance and transactions through Sa Sa Singapore Official Website.
9. By completing a purchase on our website, you agree to these terms.